Frequently Asked Questions

πŸ“¦ When will my order arrive?
All orders are shipped from our warehouse in Austria. Typical delivery times are:

  • Austria: 2–4 business days

  • Other EU countries: 4–8 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.

🌍 Do you ship internationally?
Yes! We ship across the European Union. Simply enter your address at checkout to confirm availability and shipping costs.

πŸ” How can I track my order?
After your order is dispatched, you will receive an email with a tracking link and number to check your shipment status anytime.

πŸ’³ What payment methods do you accept?
We offer secure and popular payment options, including:

  • Visa

  • Mastercard

  • PayPal

  • Klarna (Pay Later option in selected countries)

All transactions are fully encrypted to protect your personal data.

⏳ What if my order is delayed?
Delays may occur due to holidays, customs checks, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at birwas@gmx.net with your order number for quick assistance.

πŸ” Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging. Contact us first to receive detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please let us know within 7 days of delivery by emailing birwas@gmx.net along with your order details and photos of the issue. We’ll arrange a replacement, refund, or store credit.

πŸ’¬ Need more help?
We’re here for you! Contact us anytime:

  • Email: birwas@gmx.net

  • Phone: +43 681 2095 0694

  • Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET

πŸ“ Address:
Max Terkelsen
Kremser Str. 61
3130 Herzogenburg, Austria

🌐 Visit us at: birwas.com